Snug-Alongs Shipping Progress + BACKPACKS GO BACK ON SALE THIS FRIDAY!!
3 days ago – Wed, Sep 04, 2024 at 08:46:43 AM

(Remember: You can join our discord to discuss the project, get more sneak peeks, etc!) 

THE SNUG-ALONGS PLUSH BACKPACKS EXTRA STOCK WILL GO ON SALE THIS FRIDAY (SEPTEMBER 6th) AT NOON EST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

(Remember: You can join our discord to discuss the project, get more sneak peeks, etc!) 

Snug-Alongs Shipping and Care Instructions updates!
24 days ago – Wed, Aug 14, 2024 at 01:11:44 PM

(Remember: You can join our discord to discuss the project, get more sneak peeks, etc!) 

🐾🐾🐾Meet Wolfgang and Biscuit, our new weighted wolves you can now adopt!🐾🐾🐾

After much feedback, Snug-Alongs care instructions have been updated! Backerkit orders will all get the old version, so check this new version which includes details about your backpack arriving empty and that you must put items inside to make it look full and sit up! The body was left fully unstuffed for more room for your treasures 🧡



Please also note the inner lining is made of a STRONG fabric meant to withstand being used as a backpack and is not intended to be soft inside. 

One other note, our backpacks are handcrafted with care, so please expect each item to have unique, small imperfections that add to its charm. If you're looking for a 100% flawless product, please be aware that each item may have minor variations. These items are made one by one, and each one will be different in some small way.

However, if you encounter any significant defects such as embroidery errors, sewing issues, or seams that come apart during transit, we offer exchanges to address these concerns. For assistance, please reach out to us with kindness at [email protected], and we’ll be more than happy to help. 

Please remember that we are a very small team of humans with feelings, and it is not necessary to yell at us or express your disappointment harshly if an item arrives damaged or defected -- we already know it's disappointing! If there is a problem, we will help you, but abusive, overly harsh, or threatening language is never necessary and will not be tolerated by our team.

Thank you so much for all the adorable photos and wonderful feedback we've gotten from almost everyone so far. I am so so so so so happy the backpacks are getting love and already proving useful in stressful social situations. I designed them to be a comfort, but also to be useful with a big pocket, and the feedback that they have been working on both levels for so many people has me over the moon. THANK YOU, THANK YOU!!!!

(Remember: You can join our discord to discuss the project, get more sneak peeks, etc!) 

SNUG-ALONGS PHOTO CONTEST!!! Enter your photos for a chance to win!!!!
about 1 month ago – Mon, Aug 05, 2024 at 11:51:47 AM

(Remember: You can join our discord to discuss the project, get more sneak peeks, etc!) 

🐾🐾🐾Meet Wolfgang and Biscuit, our new weighted wolves you can now adopt!🐾🐾🐾

💜❤️🧡💛SNUG-ALONGS PHOTO CONTEST 💜❤️🧡💛

Post your Snug-Alongs photos HERE ON OUR BACKERKIT COMMUNITY OR ON SOCIAL MEDIA with the tag #SnugAlongsLove enter YOUR PHOTOS for a chance to win!!!

This contest will run FOR TWO ENTIRE MONTHS so take your time getting your BEST SHOT!!!!!!!🐾

Backpacks are ARRIVING! + Issues so far (PLEASE READ!!)
about 1 month ago – Wed, Jul 31, 2024 at 02:38:29 PM

(Remember: You can join our discord to discuss the project, get more sneak peeks, etc!) 

🐾🐾🐾Meet Wolfgang and Biscuit, our new weighted wolves you can now adopt!🐾🐾🐾

BACKPACKS ARE ARRIVING TO YOU ALL BIT BY BIT!! There is still a ton of fulfillment to go, so don't worry, your turn will come soon!!

Before we get into customer photos, here are a few issues that have come up so far:

1) BACKPACKS WERE VACUUM PACKED FOR SHIPPING!
This means they got pretty crushed out of shape, including crunched noses and ears in some cases. This issue should be temporary, and as air gets back into them it should go away entirely, but it doesn't make for a nice look right out of the bag and we know it can be disheartening to receive a plush that looks so scrunkled. We are working on getting more air into them before shipping to you, but it may be necessary to squish them a bit yourself, put them on a no-heat tumble cycle in the dryer, and/or brush on their fur to get them looking their very best.

2) SOME BACKPACKS HAVE DEFECTS!
Obviously we are working super hard to avoid any defective plushies being sent, but it slips past sometimes. If you notice a hole or tear in your backpack, or some other weird defect, just email [email protected] -- our fulfillment partners-- and we will have a new backpack sent to you right away! Of course there will be a b-grade sale later for anyone who wants upside down arms or a cheaper backpack that just needs a tear sewn up.

3) RASPBERRY'S EAR TUFTS MAY HAVE SOME CRISP FIBERS!
Raspberry's fluffy white ear tufts may arrive with some of the fabric on the edge looking crispy and brown. This is not dirt or glue; it is from the process of the fabric being cut with a hot knife, and it is not supposed to be left this way. It is a problem from the manufacturer that we will be speaking to them about. If you receive a Raspberry Red Panda with this issue, you can feel free to cut those fibers off AND/OR brush them out with a wire brush, or return it for a new one! Again, just just email [email protected] with any questions or issues.

We are dealing with roughly 12,000 backpacks and around 4000 customers, so there will be issues and I am so sorry if you win the unlucky lottery and get a disappointing issue with your backpack. However, I promise we will make it right for you! Just please be kind in your emails to us as we are a small team of human beings working around the clock on this project.

Luckily, most backpacks have been arriving without any issues!! Here are some customer photos so far! THANK YOU FOR ALL YOUR FEEDBACK AND KINDNESS AND PATIENCE!!!!

PS: To all who keep asking "when will they be back up for sale? I want more backpacks!" don't worry -- there'll be an announcement once we are ready!

(Remember: You can join our discord to discuss the project, get more sneak peeks, etc!) 

🐾🐾🐾Meet Wolfgang and Biscuit, our new weighted wolves you can now adopt!🐾🐾🐾

Fulfillment will begin shortly!
about 1 month ago – Fri, Jul 26, 2024 at 10:34:59 AM

(Remember: You can join our discord to discuss the project, get more sneak peeks, etc!) 

🐾🐾🐾Meet Wolfgang and Biscuit, our new weighted wolves you can now adopt!🐾🐾🐾

This is the last time we will post this notice!!--> USPS is raising prices with no warning very very suddenly, which could cost this project up to a $10,000 loss in unexpected added shipping. It is about $2-3 a person. I will not be invoicing or demanding this payment from anyone, however, if you want to help out with the problem, please donate to us through Ko-fi (LINK HERE) or PayPal (LINK HERE). Again, this is not a requirement, we will not be keeping track of who donates and there will be no penalization for not contributing. Thank you!

THE BACKPACKS ARRIVED AND FULFILLMENT WILL BEGIN SHORTLY!

Please keep in mind it will probably take a whole month to ship out all 4000 orders! We are all such a small team!

Questions such as "can you ship mine sooner? how long will it take? in what order will they be shipping?" are discouraged as the answers are simply no, we don't know, and random order!

Hope you are excited, and remember, once your backpack comes, please post photos!!!!!!!!!!

We also have new weighted wolf plushies up for adoption RIGHT NOW!! Go check them out!!!!

(Remember: You can join our discord to discuss the project, get more sneak peeks, etc!)