FAQ: Snug-Alongs Plush Backpacks
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!

How do I choose my Snug-Along?

You will be able to choose which characters you want as backpacks once the campaign is over! We will email you a survey to fill out.

Last updated: February 08, 2024 06:13

When do I get charged?

After the campaign ends!

Last updated: January 12, 2024 10:19

When will the items ship?

We hope to have them shipped to you by Late Summer-Early Fall 2024!

Last updated: February 11, 2024 06:26

Will we get to see prototypes for the new plush before choosing?


Last updated: February 08, 2024 06:08

Will prototyping new plush delay production?

It could, but we will keep you updated and try to stay on track to get these to you in summer/fall 2024.

Last updated: February 21, 2024 11:36

Can the backpacks be washed?

Yes, they can be washed in a washing machine! I would just recommend putting them in a laundry net bag and removing the bandanas and straps to avoid any colors running.

Last updated: February 21, 2024 19:08

There's animals I want to see as Snug-Alongs but they keep losing the polls.

If the project gets enough attention and love, I promise there will be a Series 2.

Last updated: February 08, 2024 06:08

Will all the designs become BeanBuds or just the first five?

Each BeanBuds is a unique plushie that requires its own prototyping costs and process so they will be considered if we raise over 100k and add more goals!

Last updated: February 08, 2024 06:09

Will the items be available after the campaign ends?

We will have preorders up for a while but prices will increase, and we cannot guarantee how long they will be in stock, so pledging is the best way to reserve your items!

Last updated: February 27, 2024 12:06

How long will pre-orders remain open?

The current plan is for them to remain open through mid to late April!

Last updated: March 02, 2024 18:29

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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